Blue Shield headquarters in Nairobi. Mr Otieno alleges that the firm has been unable to pay him claims arising from a motor vehicle related issue. Photo/FREDRICK ONYANGO

The Big Story

Unpaid claims land insurer class action court battle

Policyholders have filed a multi-million shilling class action suit against an insurer they accuse of refusing to pay claims in time, opening a new battlefront in an industry where growth has remained flat in the past 24 months....

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