Choose the most suitable job and avoid professional tourism

His inbuilt flexibility will allow him to formulate activities to keep each group busy.

In the same hotel, one can imagine a front office manager who wears a broad smile, has a firm handshake accompanied by a loud hearty laugh whenever he greets visitors in their native languages.

He will probably be multi-lingual and his attire will reflect the relaxed atmosphere of his hotel, his personality will radiate the best in the hospitality industry.

Few people would like such a casual person as their bank manager and that is the contrast at mid-level.

Looking around in your industry, picture a tour driver with a group from America in the Masai Mara.

To have full effect, he is referred to as a tour guide, and must behave the title.

Smartly dressed, and cutting a figure of youthful confidence, the tour guide must at the very onset be courteous to his passengers, smiling at them and helping them with their luggage.

Within a few minutes of his contact with them, he must establish what “type” of people they are.

Are they for example, first time travellers who think Africans still live on trees or are they seasoned tourists back to Kenya for the tenth time and who could teach the guide a thing or two about the Mara!

The guide must be acutely aware of who his passengers are and most importantly and relevant to your question, must be prepared to tone up or tone down his conversation depending on the tastes of his clients.

The last thing such tourists want is a long faced untidy young man, belching loudly from indigestion, occasioned by a long weekend of beer and nyama choma.

Nancy, in which of all these extremes do you fall?

Are you a bank manager working in the tourist industry?

Are you for example the type of manager for whom detail is everything?

If you are working in the front office, are you so obsessed with order that you get restless and angry if the tourists want to look at the sea before they sign in to their room?