advertisement

Home

Satisfied customers the most effective salesmen for a product

A customer buys packets of maize flour at a local supermarket. Photo/FILE
A customer buys packets of maize flour at a local supermarket. Photo/FILE 

Do you have happy customers?

You know, the ones who are loyal, think you’re the greatest and continue to buy from you time and time again?

Why not leverage the relationships with those customers to gain new customers?

Your satisfied customers are the most powerful tool you have to help sell your product or service, and a case study is an excellent way to showcase your best customers.

A case study tells a short story of your customer’s satisfaction with the product or service you have provided, while illustrating what’s new, unique, special or different about you and your company at the same time.

Regardless of the features—or even the benefits—of your product or service, prospects want to know the bottom line: That is, what results have you provided for others that you might also be able to provide for me?

Writing a case study doesn’t have to be complicated and can actually be quite simple if you follow this basic formula—customer name, business challenge, solution, result and testimonial.

For example, in my business, I provide a new business development programme called The Blitz Experience that empowers salespeople to schedule appointments with qualified prospects the day of the training, resulting in a pipeline full of new opportunities at the end of the day. I might put together a case study like this:

Customer: ToolWatch

Business challenge: To increase sales, ToolWatch needed a methodology to build a pipeline of new opportunities in order to close more business.

Solution: Sittig Inc. provided The Blitz Experience, a business development programme to empower ToolWatch salespeople to schedule appointments with qualified prospects the day of the training.

Result: Within 90 days of The Blitz Experience, ToolWatch generated more than $79,000 in sales as a direct result of the appointments scheduled during the Blitz Experience, enjoying an ROI of more than 10 times the company’s investment in the programme.

Testimonial: “Thought you would like to know the guys here appreciate you. And of course you will always be my favourite Blitz Master!” Michael Norton, CEO and founder, CanDoGo, and sales consultant for ToolWatch

It is important to quantify the results by referring to specifics, such as the “more than $79,000 in sales as a direct result of the appointments scheduled during The Blitz Experience, enjoying an ROI of more than 10 times the company’s investment.”

It is also very powerful if you can speak to how your solution has affected your customer’s profit.

It’s a good idea for you or someone in your company to write the case study, rather than ask your customer to write it, for a couple of reasons.

First, it makes it easy for your customer to simply review and approve what you’ve written, rather than take the time to write the case study, which may not happen as quickly as you’d like.

Second, by writing your own case study, you are in control of the message you want to convey and can speak specifically to the points you want to get across to your prospects .

Your case study should be no more than about 100 words and should fit easily on one eight-by-11-inch page.

Case studies are also a great sales tool to display on your company website, in your marketing materials and in company press kits.

Sittig-Rolf is a sales trainer, public speaker, author and president of Sittig Inc., a sales training and consulting firm.

advertisement