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This will be freely accessible to consumers after the Communications Commission of Kenya (CCK) publishes a report on the quality of services offered by operators in Kenya by the end of the year.

The regulator acquired a Quality of Service Monitoring and Measurement Systems (QSMS) in 2007 to independently verify the quality of service from the licensed mobile operators to safeguard the interests of the consumers but has been unable to share its findings with the public, citing gag laws.

But the institution now says it has the necessary legal framework to publish its findings on the performance of each of the four service providers in terms of quality of service following the gazettement of mandatory quality of service parameters that firms have to meet, a step it says will compel the mobile operators and communications companies to improve their service delivery.

Speaking at an International Telecommunications Union (ITU) workshop to discuss the state of Quality of Service in Africa and the effect of the telecommunication infrastructure on the environment, Mr Poghisio said through publishing of its findings, consumers will evaluate various aspects of the call services provided by mobile operators and make informed decisions.

Ms Judith Katona Kiss, the counsellor, ITU-T said since Africa is witnessing one of the fastest growths in the telecoms industry, there is need for operators to address consumer concerns.