advertisement

Companies

KLM banks on WhatsApp deal to step up its customer service

KLM to give updates on flights via WhatsApp. FILE PHOTO | NMG
KLM to give updates on flights via WhatsApp. FILE PHOTO | NMG 

KLM Royal Dutch Airlines has partnered with WhatsApp in an effort to give better services to its customers.

KLM which holds a 26.7 per cent stake in national carrier Kenya Airways becomes the first airline in the world with a verified WhatsApp business account.

The move will see the airline offers its customers booking confirmation, check-in notification, boarding pass, flight status updates via the official WhatsApp business account.

Travellers, for instance, will access information in a single point via a seamless connection while heading to the airport or home.

The airline has assured its customers that it has put all measures to prevent any hacking saying the messages are secure and can only be read by the travellers and KLM.

This service will be available only to customers who book tickets or check in via KLM website and opt to receive information via their WhatsApp.

The airline communicates to its customers in Dutch, English, German, Spanish, Portuguese, French, Chinese, Japanese and Korean.

advertisement