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Nakumatt, Tuskys and Naivas customers file complaints

County officers display rotten chicken seized at Naivas Supermarket in Nakuru on April 3, 2015. FILE PHOTO | SULEIMAN MBATIAH | NMG
County officers display rotten chicken seized at Naivas Supermarket in Nakuru on April 3, 2015. FILE PHOTO | SULEIMAN MBATIAH | NMG 

Top supermarket chains last year faced regulatory action by the competition watchdog for various consumer infringements, including allegedly selling pasta sauce containing worms as well as displaying varying till and shelf prices in their outlets.

Nakumatt, Tuskys and Naivas have been listed in the Competition Authority of Kenya’s (CAK) latest annual report as having been investigated following consumer complaints.

One consumer forwarded Nakumatt’s TRM branch to the CAK for allegedly selling Knorr cheese pasta sauce which, in the process of preparing her meal, found worms in it.

The supermarket was also forced to refund Sh100 into a customer’s loyalty card for having not given the complainant proper instructions prior to them purchasing the MasterCard Global card.

A complaint was also brought against Naivas Westlands for reportedly stocking Daima Yoghurt in packaging which had rust stains — posing a health hazard to the customer.

Two others complained about Tuskys for placing varying prices at the till and shelf, essentially misleading customers who may end up paying a higher price.

“This Nakumatt card case points to the fact that consumers can lodge complaints where their rights to protection of their economic interests are violated, even though the transactions may seem trivial,” CAK says in its 2015/2016 report.

“Such transactions affect a wider population and may have a great impact on the economy.”

The Authority states that Tuskys apologised for the error and undertook measures to correct the issue.

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