Kenya Railways (KR) says it is investigating middlemen who are reportedly buying tickets at Sh700 and selling them at Sh1,000 outside standard gauge railway termini.
Claims of artificial shortage that make it seem like the wagons are fully booked have been rife since Thursday last week.
The trains have become popular with passengers due to low promotional prices and smooth rides, a situation that has left hundreds stranded at the stations.
“We are on the ground determining the legitimacy of the claims. I am aware that Kenya Railways also already had some middlemen arrested but our security docket is following up,” said KR corporate affairs manager Mary Oyuke.
For now, passengers can only book tickets physically at SGR’s ticketing offices in Nairobi or Mombasa for cash. The tickets feature a travel date and time but no name. They also contain travel class, carriage and seat number.
An economy class ticket costs Sh700 while a first class ticket goes for Sh3,000.
The government has been working on an online booking portal with the objective of seeing more than 1,260 passengers travelling from Nairobi to Mombasa and back via Madaraka Express enjoy faster and reliable booking.