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Lufthansa to introduce direct-payment for customers at JKIA

Lufthansa Cargo plane Boeing 777F after landing in Kenya for the first time at JKIA on March 11, 2014. FILE  PHOTO | DIANA NGILA | NMG
Lufthansa Cargo plane Boeing 777F after landing in Kenya for the first time at JKIA on March 11, 2014. FILE PHOTO | DIANA NGILA | NMG  

Lufthansa Group will this month introduce a direct payment option for its customers checking in at the Jomo Kenyatta International Airport (JKIA) in Nairobi.

From this month, the group will enable secure and simple payments at the Nairobi check-in counter and gate by introducing “Amadeus Airport Pay”.

The new service, developed by Amadeus and Ingenico, will subsequently be available at more than 170 airports around the world.

Customers will be able to pay for ancillary services, such as excess baggage, with chip cards (credit/debit cards), girocard payments and compatible digital wallets.

“This direct-payment option will further improve the customer experience for our passengers at Jomo Kenyatta International Airport,” said Tobias Ernst, general manager sales regional East Africa, Lufthansa Group.

Compensation

In a statement on Sunday, the group added that airline staff would be able to initiate compensation payments with the card terminals, for instance in case a passenger voluntarily steps back from an overbooked flight.

“To bring secure and seamless payment options to our passengers to ease their individual travel experience is a core objective for the Lufthansa Group,” said Kai Schilb, head of payment at Lufthansa Group Hub Airlines.

“Amadeus Airport Pay enables our travellers to choose customised ancillary services for their flight while checking in or at the gate – securely and with a variety of payment options without the need for detours.”

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