Safaricom to compensate users for dropped calls weekly

A Safaricom customer care centre in Nairobi. PHOTO | FILE
A Safaricom customer care centre in Nairobi. PHOTO | FILE 

Safaricom customers will now be compensated for all of their dropped calls on a weekly basis.

Customers will also benefit from a real time network-reporting tool that will allow them to instantly alert the company of any coverage issues by sending an SMS to 5555.

“We are on a journey to build the best network for our customers. So far, the Safaricom Network Guarantee has given us valuable insights that we are using to fine tune our network to meet the needs of our customers more effectively — even as we prioritise our investment to where it matters to them the most,” said Bob Collymore, CEO, Safaricom.

Three months ago, the company launched the Safaricom Network Guarantee alongside a suite of products that aim to empower customers and provide the company with the responsibility of paying customers refunds when services disconnect on the network.