Safaricom complies with CAK order on M-Pesa fees disclosure

Safaricom has started notifying M-Pesa users transaction costs charged for cash transfers and bill payments in compliance with a Competition Authority of Kenya directive.

The company yesterday began disclosing M-Pesa fees after the completion of transactions. Customers who use M-Pesa to pay a bill or transfer cash are now informed of the fees associated with the transaction in an SMS.