Monday’s network failure at Kenya’s largest telecoms firm Safaricom #ticker:SCOM has served to underline how central the firm’s services have become to the proper functioning of the economy.
The outage, which began in the morning and lasted for hours is estimated to have cost businesses and ordinary citizens billions of shillings in losses or unrealised business transactions.
Safaricom’s mobile money platform, M-Pesa, was still experiencing operation hitches by Tuesday morning, further deepening the consumers’ pain before it was later sorted out.
Given the critical position that Safaricom occupies in communication and finance sectors of the economy, it cannot be too much to ask for better vigilance to avoid such disruptive hiccups in the future.
It also needs to be more transparent about such hitches in order to increase the level of trust among its millions of customers.
Moving forward, consumers can only expect better stability of the trusted and popular operator, improved security of their personal data, communication needs, personal finances and businesses.
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