Banks should beware of changing trends

Customers queue in a banking hall in Nairobi. FILE PHOTO | NMG

It is no secret that the banking sector in Kenya is going through a turbulent operating environment.

Profitability is on the decline due to numerous factors that include interest rate capping, which has significantly reduced their funded source of income. The prolonged electioneering period made the situation worse.

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Note: The results are not exact but very close to the actual.