Will technology overtake human sense of service?

The customer service week, marked earlier this month, was characterised by a number of firms sending text messages and putting up social media posts on how they value their clients. It got me thinking about the early days when we were growing up in the village.

Whenever we had guests coming over, the house and compound were cleaned, proper directions issued, children well dressed and the house decorated in the best crotchet. When they arrived, the guests were treated to the best meal and served using specially reserved crockery and plates. I suspect that in many homes this practice remains.