Why it pays to have emotional intelligence skills in leadership

Former US President Bill Clinton was visiting Yale University to give a speech. A Yale dean arrived at the same time seeking a parking spot for his car and he pulled right in front of Mr Clinton’s limousine blocking the exit.

This caused the Secret Service agents to jump out of the limousine menancingly, rushing toward the dean. The tense situation was averted when Mr Clinton stepped out of his limousine still speaking into a cellphone and restrained his security detail, “ It is okay, he is the dean”.