All public service vehicles (PSVs) insured by Directline Assurance will have to switch to cashless fare platforms, including M-Pesa, as the insurer moves to curb fraudulent claims coming from passenger injuries and deaths.
Directline, which has the largest share of the PSVs insurance business, has issued a circular to all operators of matatus it has insured to make the shift effective February 1, in a move that also offers a revenue boost for banks and telcos that support cashless payments.
