Solar power kits provider M-Kopa has revealed a Sh5.22 billion cost of tracing defaulters, reflecting the challenge of sustaining its pay-as-you-go service model that targets mostly the poor in rural areas.
In a tax dispute, M-Kopa disclosed the bill required to trace and force 47,625 customers it regards as hardcore for having refused to pay Sh308.5 million for lighting kits supplied on credit.
