Public water companies lost Sh15.9 billion on water not billed to customers last year, revealing the burden the service providers face due to the use of outdated equipment and illegal connections.
A new audit shows that during the year to June 2024, 76 water firms did not bill customers more than 204 billion litres of water, at a time when nearly half of the service providers use outdated tariffs that have cost them huge revenue losses.
