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SHA reverts to manual claims on system glitch

 Clients walk towards the newly rebranded Social Health Authority(SHA) building on October 1, 2024, as the government officially rolled out the healthcare service provider.

Photo credit: Wilfred Nyangaresi | Nation Media Group

By  Linet Owoko

Correspondent

Nation Media Group

The Social Health Authority (SHA) has resorted to manually filled out claim forms by healthcare providers after its digital claims management system (CMS) suffered a series of setbacks.

The CMS, a digital database for processing and contributions, has bumped into hitches since August prompting SHA to integrate different systems in a race against time to meet the October roll-out.

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