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Bolt tackles losses with app feature to stop offline trips
In addition to the strict measures, the company also has an awareness and training programme for drivers and riders on the importance of respectful and responsible behaviour on the platform. FILE PHOTO | POOL
Taxi-hailing platform Bolt has introduced a new cancellation option in its app dubbed 'Driver Asked to Pay Off-the-App’ that discourages riders from taking trips offline and paying off the app.
The firm said the feature would reduce offline trips, enabling riders to take immediate action if they encounter situations where the driver asks for payment for a trip outside the app, payments more than the set fare or asks to cancel the trip to go offline.
