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Got a complaint or compliment? Website gives customers voice
A cyber cafe in Nairobi. Customers who are not happy with the services offered by various companies can now raise their complaints online. File
The Internet has revolutionised the way people worldwide conduct their daily businesses, boosted by the number of mobile and computer applications being developed to solve the challenges they encounter along the way.
In Kenya, the wooden suggestion box in the corner of most offices and business premises for customers or employees to give their feedback still is a common feature. But companies that want to know what their customers are thinking may need to go online as the internet threatens to make the suggestion box obsolete.
