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Banks eye fresh digital plan for service delivery in post-coronavirus era

Covid-19 pandemic has disrupted the traditional business models and the banking industry plans to use the lessons learnt in a new digital strategy going forward. PHOTO | SHUTTERSTOCK

By  ELIZABETH KIVUVA

Financial institutions are striving to adopt omnichannel capabilities post-pandemic as part of their digital strategy plans, a new report has stated.

Omnichannel banking entails making the same set of services available to customers across all the channels, both digital and offline.

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