Only eight counties enjoy quality services by the top telcos

Only eight out of Kenya’s 47 counties on average enjoy the industry-set quality of services from local telcos Safaricom, Airtel and Telkom Kenya, pointing to the underlying gaps that exist in the country’s network coverage, at a time the penetration of mobile devices in the economy has grown to hit 127.8 percent or 64.7 million gadgets as of last September.

Latest data from the Communications Authority of Kenya (CA) shows that it is only in Nairobi, Mombasa, Kiambu, Nakuru, Lamu, Migori, Siaya and Nyamira counties that the three telco firms have attained a combined average of the required 80 percent score in Quality of Service (QoS) compliance levels.