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Majority of Kenyans have at least two bank accounts for diversity
Survey shows that many Kenyans have multiple bank accounts driven by the need to diversify banking risk, to separate personal and business affairs, and to access unique services from different lenders.
More than six in ten (63.28 percent) Kenyans have at least two bank accounts, a new survey has revealed, signalling the growing trend of multi-banking as customers seek to diversify their financial services.
The newly released Kenya Bankers Association (KBA) Customer Satisfaction Survey Report shows that only 36.72 percent of respondents have a single banking partner.
