Residents kick out lazy managers to keep taps flowing in Blantyre

Hop over a seep of filthy sludge behind a bathroom screened with ragged sacks, turn past the toilet with battered cardboard walls, crab between mud-brick shanties roofed with rusty metal...

There: emerge into a small, neat yard where a dozen women and girls are filling plastic buckets from five water taps sticking out of concrete wall.“The [water users] association has made a big difference here,” says Fatima Misoya, a resident and water vendor at the kiosk. “We no longer get water from dirty streams.”

A bit more than half of the 38 kiosks in the shanty township of Nkolokoti-Kachere used to be run by the state-owned Blantyre Water Board.

The others were managed by community, religious and political party leaders.

The water association’s administrator, Gloria Matchowa, says local leaders just pocketed the money residents paid for water, and rarely settled their bills with the Water Board.

This resulted in frequent disconnections, sometimes lasting for years, she says.

The Water Board’s vendors mostly came from outside the community.

They turned up late or not at all. Supply interruptions and other problems with the water mains went untended for long periods.

The Board constructed the kiosks because many people here are poor.

They cannot afford personal taps. But the kiosks were being too badly run to serve the intended purpose,” says Matchowa.

In January 2009, the kiosks owed Blantyre Water Board 11,000 dollars in unpaid bills.

Over a third of them were in disrepair or had been disconnected, leaving many of the 90,000 people in the area struggling to access clean water.

But 350 kilometres away in the capital city, Lilongwe, the first water user association in that city was successfully serving 70,000 residents in the slum of Chinsapo.

Emulating that example, officials from Blantyre Water Board, Blantyre City Council and township residents formed the Nkolokoti-Kachere Water Users Association in February 2009.

The association is a formally-registered cooperative, with members of its board elected from the community to serve for two years.

All the members come from the community, which promotes a sense of ownership of the facilities, Matchowa says.

The association took over operations, maintenance and revenue collection for the kiosks.

The Water Board handed over the kiosks on condition that the debt would be settled.

Matchowa says they started with no other capital – not even spare parts to maintain or repair damaged facilities.

Where under previous management, rates for water varied between four and six cents for 20 litres, the association sells water for the equivalent of two cents for 20 litres. But within three months, the association cleared the debt and managed to repair all the broken kiosks.

“What we have learnt is that supplying water is big business,” says Matchowa. “With good management, we don’t have to sell at high rates to make good returns.”

The association takes in around $10,000 every month.

About $2,000 goes to paying the Water Board for water supplied.

Some of the money is spent on parts for repairs, gradually equipping their rented office — most recently they bought a computer — and some is set aside to construct more kiosks and eventually buy a vehicle for the association.

IPS