Mwikali entered her office one warm sunny Nairobi afternoon. After spending the whole morning prospecting for corporate insurance clients in the Industrial Area, she looked forward to the remainder of the day to catch up on e-mails.
Previously unbeknown to her, Mwikali’s boss randomly appointed her to an ad hoc committee redesigning the firm’s website. The appointment letter lay unceremoniously on her desk when she returned.
