You’ll find them in the foyer of any hotel of note. They must be friendly and have ready answers to guests' questions, even when faced with the most difficult of clients. And to work at the iconic Sarova Stanley Hotel in Nairobi’s CBD, they must be ready to cater to the demands of some of the most demanding VIP clients in the city.
When the hotel’s Head of Concierge Steve Kinguli walks up to greet me, he looks the part in a neat black three-piece suit, with a red jacket. I am there for a heritage tour of this historic hotel (available to the public on booking) whose backstory is so woven into that of the city centre that it’s hard to talk about one without the other.
