Banks are likely to keep shifting their business to agency banking and mobile payments as they adapt to a new way of doing business in the wake of tougher legislation and shifting customer habits, an industry lobby has said.
Kenya Bankers Association (KBA) chief executive Habil Olaka, speaking on NTV on Thursday, said the industry is also heading to a scenario where more payments will be made in real time, with customers no longer willing to wait for days for their payments to be processed.
