The number of bank transactions carried on mobile phones and digital platforms rose to 84.8 percent of total dealings in the first eight months of this year compared to 67 percent in a similar window of 2020, indicating customer shift in wake of disruptions caused by Covid-19.
Data by the Central Bank of Kenya (CBK) showed that digital transactions accounted for about 55.7 percent of the overall dealings in the pre-pandemic window of January-August 2019—confirming the swing by customers afraid of catching the coronavirus through physical contact.
