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It’s time Kenya’s financial sector to innovate new ways of working

Technology and the Covid-19 have redefined the nature of work. Financial institutions need to find new ways of coping. FILE PHOTO | NMG

Kenya’s financial services sector has been experiencing disruptions for the past 10 years.

This has largely been brought about by the rise of artificial intelligence (AI) powered banking systems, digital lending apps, cryptocurrency and an onslaught from products like M-Pesa, Fuliza and Pay Bill, among other emerging financial technology (fintech) products.

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