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LETTERS: Address the mess at passport department

People queue at Department of Immigration Services office at Nyayo House in Nairobi for application and renewal of passports. PHOTO | EVANS HABIL

I recently went to the Immigration Department offices in Nyayo House, Nairobi with my teenage children to renew their passports. It was in the afternoon and we found a long queue and officers there asked us to return the following day but as early as 6.30 a.m if we wanted quick service.

We returned the following morning at 7.45 a.m only to be greeted by another long queue that stretched all the way round the building.

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