Logistics companies embrace technology in service delivery

A Siginon Aviation warehouse in Nairobi. PHOTO | DIANA NGILA
A Siginon Aviation warehouse in Nairobi. PHOTO | DIANA NGILA 

The logistics sector is embracing technology to boost services offered to their customers by saving the time taken in clearance of cargo from the Mombasa port.

Adoption of technology has enhanced the competitive edge of most logistic firms with the multiple options available providing clients’ satisfaction through quick responses, customised solutions and efficient reporting of important information without the need for major human intervention.

“We have put in place a broad spectrum of technology that will create a positive customer experience while they use our services,” said Chris Kanoti, an official at Siginon CFS.

For instance, Siginon has offered free Wi-Fi to its customers to support efficiency in cargo clearance. This enables the client to access free Internet through various devices and obtain documentation required in the clearance of their cargo from the port.

“We realised that our customers need to access the Internet frequently to get and lodge the various clearance documents for their cargo in order to eliminate the need for them to step out to access the Single Window System in cyber cafés,” he said.

Container freight stations (CFSs) have also adopted the CFS Pro system to aid in handling containers aboard the various vessels while they’re docked at Mombasa port.

The system shares vessel schedules and cargo manifests to the customer via the CFS Pro system.

The Single Window System launched by Kentrade, a State agency mandated to facilitate cross border trade and boost Kenya’s global competitiveness, is also web based.

According to Job Kemboi, Siginon Global Logistics divisional manager, new technology has improved on time taken in clearance of the cargo.

“The Single Window System has greatly enhanced the efficiency of clearing and transporting of shipments from the Mombasa port to the local market as well as those in transit,” he said.

“Operationally, it has improved the turnaround times for trucks as there are no delays at the Kenya–Uganda border in Malaba as duties are paid upfront and exit note issued prior to departure.”

Mr Kemboi said the reduction in delays has enabled the logistics firm to make more trips as well as reduced congestion at the border posts and the port.

In line with current market trends, mobile payments have been adopted at both Siginon Global Logistics and Siginon CFS. Mobile phone payments have proven to be safe and secure and convenient for our customers,” he said.