A relatively new area of organisational behaviour that researchers currently explore within companies entails the degree to which employees can express their voice.
Business researchers have long understood that staff engagement must occur in order for companies to reap rewards of organisational effectiveness through innovation and greater competiveness. Now, researchers uncover that emotional employee engagement occurs when workers feel they possess sufficient opportunities to give upward feedback to their superior and executives within their firms.
Managers often rate employee satisfaction by the absence of dissent. No complaints? Then everyone must be happy. However, nothing can represent an organisational falsehood quite like such a mentality.
Workers may lodge dissent, but also innovative new thoughts, creative initiatives, and other profit making and cost cutting ideas only if they feel that they can register their opinions upward in the entity and that senior management will not just listen but actually utilise the feedback.