Editorials

M-Shwari customers deserve an explanation

Millions of Kenyans have either saved or borrowed on their M-Shwari accounts small amounts of cash that cumulatively add up to billions of shillings. FILE PHOTO | NMG
Millions of Kenyans have either saved or borrowed on their M-Shwari accounts small amounts of cash that cumulatively add up to billions of shillings. FILE PHOTO | NMG 

The Commercial Bank of Africa (CBA) has for about five years now built a strong reputation for M-Shwari, the mobile phone based savings account.

Millions of Kenyans have either saved or borrowed on their M-Shwari accounts small amounts of cash that cumulatively add up to billions of shillings.

There is no compelling reason why Kenyans should stop trusting the robustness of the M-Shwari system, but CBA owes its customers an apology and an explanation.

For the past five days or so, the M-Shwari system has experienced operational downtimes.