Consumer welfare, protection in digital and connected world

A shopper at a supermarket in Nairobi. FILE PHOTO | NMG

The effective application of competition laws and policies in any jurisdiction ultimately benefits consumers through competitive pricing and a wider choice of goods and services that are of better quality and standards.

Protection of consumers’ rights still remains an uphill task globally, mainly because consumers are ill-informed about their rights or avenues through which they can enforce them.

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Note: The results are not exact but very close to the actual.