While the coronavirus disease pandemic is nothing to celebrate, it is becoming pretty obvious there is a silver lining in the dark cloud. Businesses that restructure best and most swiftly are likely to emerge better off while a raft of new lines of trade will be created. In summary, the ongoing crisis presents an opportunity to hasten or explore new dimensions of contactless commerce more than ever before.
Perhaps nowhere is that more apparent than in the passenger service vehicles (PSVs) sector that has been the epitome licentious operation since the late President Jomo Kenyatta allowed it to operate with little oversight. Since then, efforts to remedy the situation have yielded little result, leaving the authorities in the dark on how to harness the Sh420 billion turnover industry for the good of the economy.
