LETTERS: Role of e-governance in service delivery

Kenyans file their returns at the Kenya Revenue Authority tax offices in Mombasa. PHOTO | LABAN WALLOGA | NMG

The global concept of making government information more accessible for public, has had countries strive embrace technology and implement the concept of e-governance.

The uptake of information, communication and technology (ICTs) immensely contributes to the development of a seamless understanding of government operations, which is more participatory, transparent, accountable, auditable, effective, efficient, communicative, and interactive.

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Note: The results are not exact but very close to the actual.