The disruptions affect Internet banking and customers are also unable to carry out card, ATM and M-Pesa transactions.
Commercial Bank of Africa (CBA) customers on Thursday morning faced service disruption as the lender moves its systems to an offsite storage centre as it seeks to improve efficiency of its services and better secure its data.
The bank Thursday said that the migration would also see customers face downtime Friday morning, from 1:00 am to 5:00 am, and on a similar time slot on Sunday. The disruptions affect Internet banking and customers are also unable to carry out card, ATM and M-Pesa transactions.
“We are moving our systems infrastructure to off site, state-of-the-art data centre that will ensure much more resilience on all our platforms, and at the same time boost our data recovery capabilities,” the company said.
CBA said it will be leasing the data centre “in line with global best practice” but could not reveal much more about the agreement with the landlord or the location of the facility out of concern for security reasons.
However, it is following a trend where firms are increasingly outsourcing their data storage to third parties who specialise in building and managing facilities that can handle huge amounts of information even as they are equipped with recovery measures in case of disaster.
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