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I&M to pay clients Sh1,250 for failed global transaction

Signage of an I&M Bank branch on Kenyatta Avenue, Nairobi. FILE PHOTO | FRANCIS NDERITU | NMG

By  ELIZABETH KIVUVA

I&M Bank will pay customers up to Sh500 for failed transactions made through the Real Time Gross Settlement (RTGS) that seeks to conclude payments within two hours.

The move is aimed at providing a service guarantee for customers initiating payments via the bank’s mobile and web platforms.

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