Agency and digital banking services have grown in popularity over the last decade, taking some of the functions that would have traditionally been offered at ATMs and bank branches.
Kenyan banks have continued to close ATM machines despite opening more branches, indicating the reduced use of the equipment in serving customers’ cash needs.
They closed 19 ATMs last year, reducing their number to 2,282 from 2,301 in 2022, according to the latest banking sector annual report published by the Central Bank of Kenya (CBK).
