Kenya Airways and its subsidiary Jambojet were found to have been at fault by the competition watchdog for cancelling tickets that had been booked in the period when the country effected travel bans to curb spread of the coronavirus disease.
In its latest annual report tabled before Parliament, the Competition Authority of Kenya (CAK) says that it forced Kenya Airways to refund customers for tickets cancelled in the period under review and ordered Jambojet to renew others bought in March following customer complains. The tickets were for Nairobi-Mombasa and Nairobi-Eldoret routes.
