Lost lines, dead users and Sh3bn unclaimed M-Pesa

A Safaricom shop on Kenyatta Avenue,Nairobi, on May 19,2024.

Photo credit: File | Nation Media Group

Kenyans have failed to claim Sh3.2 billion lying idle in M-Pesa wallets forcing the telecoms operator to hand over the billions to the Unclaimed Financial Assets Authority (UFAA).

The unclaimed M-Pesa deposits represent 96.3 percent of billions retrieved from dormant mobile money accounts as of 11 November 2024, says UFAA, adding that Airtel and Telkom Kenya subscribers are yet to claim Sh114.3 million and Sh7 million respectively.

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