Safaricom enters mobile phone insurance business

Safaricom set up a subsidiary, Safaricom Insurance Agency Limited, in November 2024 to pilot device insurance after receiving regulatory approval.

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Safaricom wants to partner with insurance companies to insure millions of phones against breakage and theft, opening up a new revenue stream for the telco months after registering an underwriting agency.

The telco, which announced last month that it had set up a subsidiary to pilot device insurance after receiving regulatory approval, now wants to scale up the idea by teaming up with general insurers.

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