Customer complaints over dropped calls (normal and internet-backed calls) have surged back to levels last seen two years ago, signalling poor quality of service from Safaricom, Airtel and Telkom Kenya.
An analysis of data from the Communications Authority of Kenya (CA) shows that complaints that subscribers lodged with the regulator over poor quality of voice more than doubled to 85 in the year that ended last month from 38 a year earlier.
