Jomo Kenyatta International Airport (JKIA), and Moi International Airport (MIA) have been ranked second and fourth respectively in customer service in Africa by the Airports Council International (ACI).
Dakar Blaise Diagne International Airport (Diass, Senegal) was ranked the best airport in Africa after demonstrating “significant efforts” in gathering passenger feedback through the Airport Service Quality (ASQ) Departures survey, to help them better understand their customers during the pandemic.
