JKIA to roll out self-service check-in, bag drop in efficiency push

Kenya Airports Authority signage at Jomo Kenyatta International Airport on November 7, 2023. 

Photo credit: Wilfred Nyangaresi | Nation Media Group

The Kenya Airports Authority (KAA) is set to introduce self-service passenger processing booths and automated luggage points at Jomo Kenyatta International Airport (JKIA) as part of a strategy to boost efficiency at the gateway.

The airport manager is procuring a new Common User Passenger Processing System (CUPPS) and Common User Self-Service (CUSS) infrastructure aimed at improving efficiency and passenger flow across the airport.

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