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Kenya Airways faces surge in refunds amid flight delays, cancellations

Kenya Airways aircraft

Kenya Airways aircraft grounded at the Jomo Kenyatta International Airport in Nairobi on April 3, 2020.

Photo credit: Tony Karumba | AFP

By  Bonface Otieno

Nation Media Group

Business Reporter

National carrier Kenya Airways (KQ) is expected to face a surge in refund claims as a consequence of widespread delays and flight cancellations.

The company has attributed the disruption to a shortage of cabin crew and engine parts.

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