What’s your PIN? Kenyans’ reliance on cybercafés exposes data privacy gaps

Customers browse the internet at a cybercafé in Nairobi.

Photo credit: File | Nation Media Group

Whether applying for a job, renewing a driving licence, filing taxes, or registering for government services, Kenyans are routinely required to share sensitive personal information. Yet few stop to consider what happens to that data once it is handed over.

Despite growing access to smartphones and the internet, many still rely heavily on cybercafés for digital services, often entrusting their most private documents to strangers. This continued dependence is exposing troubling gaps in the country’s data protection culture.

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