Spam messaging, doxing: Tighter data privacy rules turn spotlight on digital lenders, CBK

In 2024, digital financial services providers accounted for a third of determinations issued by the ODPC from more than 5,000 consumer complaints.

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Tighter privacy regulations have turned the spotlight on digital credit service providers who have for years topped the list of violations of the Data Protection Act 2019.

A review of recent determinations by courts and the Office of the Data Protection Commissioner (ODPC) showed that digital lenders dominated the non-compliance list, also putting their regulator, the Central Bank of Kenya (CBK), in the spotlight.

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Note: The results are not exact but very close to the actual.