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When phones start listening: Voice as Kenya’s new digital gateway
In Kenya, industries such as banking and telcos are already experimenting with interactive voice response (IVR) systems for customer care, though the deployment still remains clunky and limited.
In a country where typing in English on a small smartphone screen still locks out millions, Kenya’s next big digital leap is less likely to come from another app or data-heavy platform but rather from the human voice.
As global tech shifts towards speech-driven interfaces, Kenya’s unique mix of high mobile penetration and stubborn literacy gaps positions it as a likely testbed for voice-first technology.
