Airlines, hotels hit with refunds crisis on lockdown cancellations

Passengers disembark from a Jambojet plane. FILE PHOTO | NMG

Airlines and top hotels are faced with multi-million shilling refund claims after Kenya restricted travel in and out Nairobi and four surrounding counties, throwing Easter holiday plans into disarray.   

Airlines and hotels face losses in the wake of cancelled bookings for the high season of Easter when most carriers and firms in the hospitality business had recorded full bookings.

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